“'We found that culture causes performance, not vice versa,' says Michael Gillespie, one of the researchers and an assistant professor of psychology at the University of South Florida, Sarasota-Manatee."
"Dr. Gillespie says it’s best to start small by focusing on individual departments or offices. Targeting the most dysfunctional groups first, for instance, can deliver much bigger results than a more general approach when trying to change an organization, he says."
“Culture change today is at the heart of winning because it’s so difficult for [other] employers to copy.”
